At Elite Residential Concierge Security, we’re proud to offer a comprehensive benefits program designed to support the well-being of our employees and their families. Our shared-cost benefits plans provide accessible options for both individual and family coverage, making it easier for employees to tailor their healthcare to their unique needs. As an employer of choice in the concierge security industry, we recognize that investing in our employees’ benefits directly contributes to their satisfaction, stability, and success, ultimately strengthening our entire team.

At Elite Residential Concierge Security, we’re dedicated to building a team of exceptional concierge experts and leaders who bring unmatched professionalism and personalized service to each client. With a workforce of over 1,000 skilled employees serving 160+ prestigious residential accounts, we prioritize finding the perfect blend of experience and personality to meet each property’s unique needs. Our rigorous recruitment process ensures that our clients are supported by knowledgeable, attentive staff, creating seamless experiences that elevate everyday living. Elite Residential Concierge Security—setting the standard for tailored concierge services across Canada’s high-end residential communities.

Our in-depth, multi-stage interviews are conducted in person, allowing us to assess candidates not only for their qualifications but also for their congeniality and professional presentation—qualities essential to enhancing the client experience. Successful applicants undergo 2-3 rounds of interviews to ensure the perfect fit for our clients' needs. Following our rigorous selection process, each new team member completes a comprehensive onboarding and training program, including 2-3 days at our state-of-the-art training center, plus 2 additional days on-site at a specific property. This hands-on approach guarantees that every employee is thoroughly prepared and aligned with Elite’s high standards before assuming responsibility for a shift. This best-in-class training and onboarding process reflects our dedication to quality and makes Elite the preferred choice for residential security services.

At Elite Residential Concierge Security, we’re committed to unparalleled employee development, ensuring our staff is exceptionally trained, supported, and engaged to deliver top-notch service. Our comprehensive onboarding begins with 16 hours of in-class training, covering vital skills like Fire Alarm procedures, customer service, report writing, and more, followed by 16 hours of site-specific orientation led by an experienced site supervisor. Beyond initial training, we invest in ongoing education, with all team members certified in First Aid, CPR, and de-escalation techniques, ensuring safety and professionalism in every interaction.

To maintain high standards, we provide a robust support structure, including Area Managers who oversee and support 20-25 properties each, with multiple weekly site visits focused on compliance, patrol management, and incident reporting. Our field support team and Dispatch Supervisor offer real-time assistance during afternoons and evenings, ensuring prompt response and resource allocation. Through key performance indicators (KPIs), we drive excellence, focusing on employee engagement, client satisfaction, and continuous improvement. By fostering clear career progression and recognizing outstanding performance, Elite offers an environment where security professionals can thrive, making us a leading choice for high-quality, dependable concierge security.

At Elite Residential Concierge Security, we are proud to offer "white glove" VIP concierge services that combine the luxury of attentive, personalized support with the value of competitive pricing. Our philosophy centers on delivering exceptional quality without compromise, ensuring that each client experiences the benefits of top-tier service tailored specifically to their needs. We adapt our approach to meet the unique demands of each property, from providing tenured, highly skilled staff at locations requiring meticulous attention to detail to customizing services that elevate the residential experience. Elite’s commitment to excellence and adaptability makes us the trusted choice for VIP concierge services across premier residential properties.

At Elite Residential Concierge Security, we prioritize a seamless transition for every property we serve. Typically, we require 30 days to recruit and prepare both internal and external candidates, ensuring each employee is handpicked for the perfect fit. However, our scale and agility enable us to respond swiftly when an accelerated timeline is essential. In urgent cases, we leverage our expansive talent pool and robust recruitment process to meet client needs with minimal disruption. This adaptability, combined with our commitment to exceptional service, makes Elite the trusted partner for reliable, professional concierge security—no matter the timeline.

At Elite Residential Concierge Security, we’ve built a powerful support structure to ensure top performance and client satisfaction across every property. Our dedicated Area Managers oversee 20-25 properties, conducting 2-3 site visits per week to maintain strict compliance, thorough patrols, and efficient incident reporting, all supported by skilled scheduling assistants to ensure consistent, uninterrupted service. Our mobile Field Support Supervisors provide critical, on-the-ground support during afternoons and evenings, backed by a Dispatch Supervisor who expertly manages real-time issues. 

Regular performance reviews with our VP of Operations keep leadership closely connected to each territory’s needs and opportunities. By tracking key performance indicators (KPIs) focused on employee engagement, client satisfaction, and continuous improvement, we drive positive outcomes and reduce turnover. With clear paths for career advancement, Elite cultivates a high-performing, engaged team committed to excellence in every client interaction.

At Elite Residential Concierge Security, we ensure our team is fully supported during emergencies, providing fast, effective responses to any situation. During business hours, our experienced Area Managers serve as the first point of contact for concierge personnel, offering immediate guidance and support. For after-hours emergencies, our dispatch team is available in the evenings, overnights, and 24/7 on weekends, ensuring no matter the time, expert assistance is always at hand. In cases of more severe incidents, our mobile Field Support Supervisors are dispatched to provide on-site leadership and resolution. Every incident is meticulously documented, with detailed reports shared with both the Site Supervisor and Area Manager to ensure thorough resolution and continuous improvement. This robust support system underscores our commitment to providing exceptional security services and maintaining peace of mind for our clients.