Our vision of excellence
Elite Residential Concierge begins with a vision. A vision to bring excellence to concierge and security services by:
- Raising industry standards of quality.
- Delivering unparalleled customer service.
- Bringing over a decade of expertise and resources to every residence we service.
- Consistently providing the most innovative concierge and security services in the industry.
This commitment means that our focus never wavers from our goal of providing residents with a specialized service that combines the assurance of a licensed security guard and the exceptional care of a luxury establishment concierge. Residents’ safety and security is our top priority. We pride ourselves in maintaining close working relationships with Residents, Board Members, and Property Management. At Elite, Customer Service and Protection come before anything else.
We believe a partnership needs to go beyond providing personnel resources. Therefore, we invest in training our teams to be experts, including:
- Superlative employee engagement programs.
- Industry-leading learning and development.
- Understanding each individual condominium complex and its residents, and customizing a personalized security and concierge solution to fit their needs.
All of these initiatives are supported by state-of-the-art technology and hands on management.
We encourage individual, team and organizational growth. We honour our service commitment to customers, employees and the community. Community safety and security is our priority.
We build trust, respect and integrity in every relationship & interaction.
We reward and recognize service excellence, team success and individual achievement.
Offer development programs that enable employees to do their jobs with pride and confidence.
Founder & Ceo
Salim Bel Mamoun
Providing an exceptional lifestyle for our clients and their communities at all touch points is at the forefront of our business model. Our promise is that our clients, whether property managers, board members, residents or guests, are treated to five-star service from the moment they enter the property. We tailor our solutions to fit your community’s needs.
Their "skill set", experience and "hands on" philosophy with an emphasis on team building has served our residents well.
I am happy to highly recommend the services of Elite Residential Concierge Services Inc.