Our Specialized Recruiting & Training


We understand that the first priority in ensuring that our residents are well-served is to hire candidates with the right personality, not just the right skills. Every interview includes a series of company culture questions aimed at ensuring the person has the right upbeat and friendly attitude.

Our Training Programs

Upon selection, Elite representatives receive the following training courses:

1.

Excellence in Customer Service Training. This special brand of training is based on models used by Five-Star Hotels and leading Resorts.

2.

Our Elite Condominium Training Program.

3.


Mandatory training courses to meet legislation compliance including AODA Customer Service Training, Occupational Health and Safety Awareness, Workplace Hazards Training, Workplace Violence and Harassment Bill 168, PIPEDA Training, Fire Safety training.

Continuous Training Program

On-going development is part of our company culture, so we make training a continuous process. We host numerous training programs for employees and provide certification for many different key skills that employees may need such as:

  • Customer Service
  • Emergency Preparedness
  • Manners and Etiquette


  • Evacuation Procedures
  • Fire Safety Officer Training
  • Condominium Security Basics